Aged Care Emergency Planning

Welcome to the Aged Care Emergency Planning website

Emergency planning and response is a crucial part of business activity in the aged care and retirement living sectors. Recent bushfire activity across Australia has demonstrated the importance of robust emergency plans to ensure residents and clients feel supported, and staff safe, during an emergency event.


As an aged care provider, you are required under the Aged Care Act 1997 and/or your aged care funding agreement with the Department of Health, to

  • Maintain resident/client quality of care during an emergency event, and
  • Have developed risk management plans that cover unanticipated emergency events, like heatwave, flood, bushfire and cyclone activity.



The Department of Health in your State or jurisdiction, will need to be contacted during an emergency if you require resources or assistance to evacuate or relocate residents of your residential aged care facility or as a provider you are unable to meet your service obligations – refer to the Department’s webpage here.

The State and jurisdiction contacts are:

  • ACT/NSW – 1800 852 649
  • Queensland – 1800 300 125
  • Northern Territory – 1800 355 348
  • South Australia – 1800 288 475
  • Victoria/Tasmania – 1800 078 709
  • Western Australia – 1800 733 923


To assist providers ACSA has updated this webpage with links to Federal and State resources to help inform your emergency planning.




Department of Health

The Department of Health’s website offers information and resources relevant to the requirements of aged care providers during extreme weather. Resources include:

Bushfire Resources

General Emergency Planning Webpages

Offers a suite of checklists for Residential Aged Care, Home Care and CHSP.


Offers checklists for Residential Aged Care and Home Care and CHSP


Aged Care Quality and Safety Commission

This webpage provides information to further support providers in their planning for an emergency event or response to one. Considerations include:

  • Having access to up-to-date weather conditions and alerts.
  • Daily updates of resident or client numbers and names.
  • Ensure Evacuation Plans are ready to be initiated.


Bureau of Meteorology

The Bureau of Meteorology website provides up-to-date warnings and information about weather and climactic events. It provides helpful resources that can assist in your extreme weather event planning. Valuable resources include:



This Federal government website identifies disasters throughout Australia together with links to national and local resources. Emergency Management Australia can be contacted at



This website provides information about how businesses impacted by bushfires can access support.





Australian Capital Territory (ACT) (Refer also to NSW Resources)




New South Wales


Northern Territory


South Australia






Western Australia


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