Language, Literacy and Numeracy (LLN) …not an afterthought








In the Aged Services Sector, it is critical that workers have the necessary competence in language, literacy and numeracy (LLN) to undertake their jobs effectively and efficiently.

Effective communication is central to a functional workplace and is especially important when working with the more vulnerable in our community, including older people.

The key focus of the LLN projects are to use the ‘LLN not an afterthought …Toolkit’ as a guide to embed LLN into day to day practice of organisations participating in the project

The Toolkit is provided to support Aged Services Sector employees to enhance and develop their existing LLN skills. It contains practical information for aged services employers, training providers and managers to strengthen existing employment and recruitment processes by ensuring that LLN skills requirements are aligned with job roles.

By embedding the essential skills of LLN into our everyday work, we will ensure a cycle of continuous quality improvement in the sector and, most importantly, in the delivery of quality services to our clients.