Managing Difficult Conversations

BPP
Mile End, SA
In person
09:30 - 12:30

$60.00
$80.00
Event registration is full.

Overview

Difficult conversations cannot always be avoided when we are working in the human services. Therefore it is important that we know how to manage these conversations in positive ways. This workshop aims to give you some strategies to manage difficult conversations using positive intent and good processes.

 

This workshop will cover;

 

  • The importance of self-awareness
  • Empathy
  • Perceptual positions
  • Key strategies for positive communication – yielding; active listening; fields of responsibility; debate vs. dialogue; being assertive


Event Summary

Date
28 Mar 2019, 9:30 AM
Location
Adelaide
Adelaide, SA 5000
Australia
Price
From $80.00 (inc GST)

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