Services Australia Taskforce - Enabling Australians to Access Proof of Vaccination

ACSA met this week with staff from the Services Australia Vaccination Certificate Taskforce.  Their focus is on enabling Australians to access proof of COVID-19 vaccination.  They were seeking our insights into the challenges, pain points and barriers impacting older Australians from accessing proof of vaccination and possible solutions.  Please contact ACSA with the challenges you are seeing or possible solutions so we can raise with Services Australia.

13 Oct 2021

We discussed a range of challenges facing some care recipients including for people without a smart phone or computer and people with special needs.

People can go to a vaccinator provider to get proof.  People can also call the Australian Immunisation Register on 1800 653 809 (Monday to Friday 8am to 5pm) and ask them to send their immunisation history statement or COVID-19 digital certificate.  However, it can take up to 14 days for the statement or certificate to arrive in the post.  Also, unfortunately at the moment there can be long wait times when calling the Australian Immunisation Register.

We also discussed possible solutions including proof on Medicare cards, links to QR cards and residential aged care providers sending a list of residents and their Medicare numbers to get copies of statements/certificates.  There are issues with these solutions including long lead times, the need for States and Territories to put in place an IT solution or privacy issues.  It was clear that an alternative Australian-wide solution is going to take some time to put in place.

ACSA Members have also mentioned that some businesses are reluctant to accept paper statements or certificates as there are concerns these may be fraudulent.  Services Australia said businesses should be accepting paper statements or certificates and they will provide further guidance to businesses including small businesses about what is acceptable proof.

We are meeting again with the Services Australia Vaccination Certificate Taskforce in early November.  If you have any concerns about your workers or care recipients not being able to get proof of their COVID-19 vaccination, please let ACSA know by emailing and we will follow-up with Services Australia.  Please also email ACSA with possible solutions so we can raise with Services Australia.


The Services Australia COVID-19 online resource centre has posters, social media materials, videos, audio, factsheets and more about how people can get proof of their COVID-19 vaccinations.  HERE

There is also guidance for Australians to set up their online accounts and access and store their proof of COVID-19 vaccinations.  HERE