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New Workforce Advisory Service to Support Aged Care Providers

On 11 October, the Minister for Aged Care Services, Richard Colbeck, announced a new workforce advisory service to support aged care providers.


14 Oct 2021

The Workforce Advisory Service will support aged care providers in attracting, retaining and skilling their workforce. This is an independent, free and confidential service that will assist aged care providers to be reform ready, helping to develop coordinated service-level workforce training and skills plans, and leverage supports available across the sector to increase the skills of the workforce. Minister Colbeck said this will ensure workers can better access and hold the appropriate level of knowledge and skills to meet the individual care needs of senior Australians within a facility or service.

The Workforce Advisory Service will be delivered by PwC Australia alongside the Business Advisory Services Program (BAS). The service aims to support aged care providers to improve the capability and capacity of their workforces and human resource management practices (focusing on care-based workforce) by:

  • providing insights and practical solutions (including tools and templates) for the specific issues aged care providers are facing in relation to workforce, recruitment and retention;

  • identifying and sharing industry better practices to improve capacity and capability across the industry;

  • supporting the improvement of skills and training delivery by providers to improve the quality of care being delivered (beyond mandatory training); and

  • assisting providers identify strategies in relation to ongoing professional development and career pathways for clinical and care staff.

For more information, please click here.



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