ACSA National Awards recognise excellence in aged care

Outstanding care providers and aged care professionals around the country were today recognised for their extraordinary contributions at an awards ceremony in Sydney.


05 Sep 2018

In paying tribute to the efforts of the award winner and nominees, ACSA CEO Pat Sparrow said the industry takes great pride in their achievements and each of their remarkable stories of care-giving that goes ‘above and beyond’ to inspire others:

“ACSA’s National awards are recognition at the highest level for work in the community that makes a real difference in people’s lives,” said ACSA CEO Pat Sparrow.

“The past few days of presentations at our Summit have included some reflections on care-giving and how the nature of our care-giving speaks about who we are, and who we aspire to be. These individual contributions set a standard for all of us in their example and in turn remind and teach us about the potential all care-givers have to positively affect the lives of those around them.”

Recognition of outstanding achievement was recognised across six National award categories this year: Aged care Provider of the Year, Innovation in Service or Design, Volunteer of the Year, Lifetime Achievement Award, Employee of the Year, and Trainee of the Year.

The 2018 ACSA National award winners are:

Employee of the Year

Joyce Ashworth, Juniper (Western Australia)
Joyce Ashworth’s career in aged care spans 50 years, much of which (45 years) has been at Juniper Elimatta in Menora. Joyce was recognised at ACSA’s Awards for her work as “a highly-skilled carer with a gift for compassion and seemingly limitless generosity.

Provider of the Year

Warrigal (New South Wales)

Warrigal is a not-for-profit community based aged care provider that has been operating for 50 years and here for good! Warrigal provides residential aged carem community (in-home) care, day respite and retirement living to over 3,700 customer located throughout Illawarra, Southern Highlands and Southern Tablelands of NSW. Warrigal employs around 750 staff and has over 350 volunteers suppoerting its operations. Warrigal's vision is that 'older people will have great lives' and purpose to 'support older people to create inspiring communities'.

Innovation in Service or Design

Dedicated Staffing Model, Amana Living (Western Australia)

In 2017, Amana Living piloted a new staffing model to enhance the quality of care in its residential care centres, while delivering greater efficiencies. The “Dedicated staffing model” is a person-centred approach involving direct care staff supporting the same group of residents during each shift. It allows greater continuity of care, encourages deeper relationships between staff and residents, and delivers better health and wellbeing outcomes. The model has now been implemented at all Amana Living residential care sites.

Volunteer of the Year

Gilbert Hicks, Astley Care Inc (Western Australia)

When Gil retired from work as a carpenter, he took up volunteering as a way of ‘giving back.’ He fashioned himself a meaningful role driving clients to appointments, shopping and social outings often out of regular business hours, as early as 6am and picking up clients late, when most people would prefer not to drive through heavy traffic. Gil’s kind and gentle approach has won him many friends and supporters.

Trainee of the Year

Evan Cox, Rise Network (Western Australia)

Evan came to aged care in his 40’s, after a successful sales and marketing career, spanning over 25 years. He draws on this background to deliver a very high standard of customer service which is making a positive difference in his client’s lives. This year’s ACSA Awards identified Evan as someone with a promising career ahead in aged care.


Lifetime of Achievement

Jennie Hewitt, Feros Care (New South Wales)

Those nominating Jennie for this award describe her in glowing terms: “A compassionate heart and caring soul”; “Passionate about giving hope to the old and frail”; “An expert health professional”; “Excellent scholar”. “A diligent researcher”; “Driven to make change”. This award recognises the tireless work and achievements of Jennie Hewitt in her work in Aged Care and as a researcher, scholar and advocate for industry change.

CEO Pat Sparrow also extended ACSA’s warmest congratulations all those nominated and recognised and thanked them for their generous service.


“The 2018 ACSA Aged Care Awards celebrate the dedication and commitment we see daily and ensure our teams, organisations and colleagues are recognised for that hard work. Whether a winner or not – the fact a nomination has been achieved at a national level is remarkable in itself given just how many extraordinary stories of care we have heard both at our State-based awards and now on the national stage.”