Support at Home Alliance releases report into getting new home care program right the first time

Release date: 17 Dec 2021

The Support at Home Alliance, made up of Aged & Community Services Australia (ACSA) in collaboration with five other social support organisations, has today released a report into the future of the home and community care system Australia.

The How to set up ‘Support at Home’ right, the first time report:

  • provides guiding principles on how the new Support at Home Program should be designed;

  • advocates for ensuring a human rights approach, with older Australians at the centre of the new service delivery model;

  • proposes a new funding model based on fixed and variable components, building on  a similar approach for residential care known as AN-ACC; and

  • identifies a range of characteristics needed for high quality home and community care including the need to address workforce issues to improve services and support.

ACSA CEO Paul Sadler said it was critical the new aged care program gave older Australians the best possible services to help them live at home independently for as long as they choose.

“This report offers a blueprint on how to get home care right and make better services and options available to more than 1 million older people,” he said.

“Like many of the Royal Commission-recommended reforms, this is a once-in-a-generation opportunity to get home care right and there are some key steps the government can take now to ensure its success.

“Up towards the top of the list is the long-standing need to retain and attract workers in the aged care sector and specifically in home care.

“Workforce challenges mean older people are right now missing out on the services they need and deserve. This shortfall will only become exacerbated as plans advance for increasing home care places by 40,000 in 2021-22 and an additional 40,000 in 2022-23.

“Home care is also critical for increasing culturally appropriate care, including models for support delivered and designed for and by indigenous Australians.

“We have many choices to make and opportunities available with the reforms to home care and home support. The time for action has arrived,” Mr Sadler said.

The How to set up ‘Support at Home' right, the first time report was produced by a working party including ACSA, Ethnic Communities’ Council of NSW, Meals on Wheels Australia, Community Transport Organisation (NSW), Home Modifications Australia and NSW Neighbour Aid & Social Support Association. The Australian Health Services Research Institute at the University of Wollongong contributed to the paper’s development.

The report is available here:

Paul Sadler is available for interview.

Media contact: Zerene Catacutan, 0422 815 248


As the peak body representing church, charitable and community-based organisations providing accommodation and care services to older people, people with a disability and their carers, ACSA can be contacted for comment on issues affecting the industry.

Areas ACSA may provide media commentary on include:  

  • Aged care reforms
  • Residential aged care
  • Home care
  • Independent and retirement living
  • Housing for older Australians
  • Palliative care
  • The aged care workforce in Australia

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