Peak body says aged care staff rules are important but even more important is having enough staff

Release date: 21 Feb 2020

The peak body for non-profit aged care providers Aged and Community Services Australia (ACSA) has responded to recommendations made by the Royal Commission’s special counsel earlier today.

ACSA CEO Patricia Sparrow said, “ACSA understands the Royal Commission is looking to the long-term future of aged care and knows this will require major structural and funding reform. 

“On the issue of today’s comments at the Commission, we believe greater transparency is important, but even more important is having enough staff to begin with.

“We know that more staff are needed to deliver the quality of care we want to deliver and that the community expects.

“ACSA supports a star rating system in principle, provided it doesn’t create a two-tiered system.

“The proposed system includes a range of staff and occupations and acknowledges that residents have different needs which require different levels of support and skill combinations, which will also better reflect and support the increasing acuity of residents.”

To raise the standard so that all residents receive at least a 4-star level, which the special counsel suggested, will mean an overall increase of 37.2% in total care staffing.

“ACSA strongly supports comments that additional resourcing is required to achieve this increase in staffing.

“We will be looking closely at all the proposals from today and what this could mean to the sector with a clear focus on ensuring quality of care for older Australians.

“What we know now is that aged care simply isn’t funded to provide the level of care people expect and deserve. A new direction like this could be exactly what we need to force a rethink and set up Australia for our ageing population and the decades to come,” she said.



Media contact: Patrick Molan 0418 173 201

As the peak body representing church, charitable and community-based organisations providing accommodation and care services to older people, people with a disability and their carers, ACSA can be contacted for comment on issues affecting the industry.

Areas ACSA may provide media commentary on include:  

  • Aged care reforms
  • Residential aged care
  • Home care
  • Independent and retirement living
  • Housing for older Australians
  • Palliative care
  • The aged care workforce in Australia


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