Aged care taking strong action to protect vulnerable people

Release date: 21 Apr 2020

The peak body for non-profit aged care providers Aged and Community Services Australia (ACSA) has responded to comments made today by the Prime Minister and Chief Medical Officer, saying the sector is taking strong action to control the spread of the coronavirus and protect the vulnerable people in its care.

The Commonwealth Guidelines & State directives providers are operating under are all still in place and being complied with. They have not changed. In some cases, individual providers have made difficult decisions to make further restrictions depending on their individual circumstances including location and individual needs of residents.

“We have taken a very strong position in aged care because we are looking after vulnerable people,” CEO of ACSA Patricia Sparrow said. 

“Given the terrible circumstances we face, results to date indicate the situation has been managed as well as can be expected, but we need to remain vigilant. We require further clarity from the government because the current restrictions are causing confusion and distress.

“This is an unprecedented situation. Not all decisions will be perfect because we are balancing a serious pandemic with keeping people socially connected.  There are increased mental and health supports available across Australia to try and limit the social isolation many are experiencing. 

“Providers are very focussed on supporting the mental and spiritual health and wellbeing of residents. We care. That’s why we provide aged care.

“These decisions haven’t been made lightly. We are acutely aware of the hardship being faced by many families and residents in aged care. Our first priority will always be the health and safety of the vulnerable older Australians in our care.”




Media contact: Patrick Molan 0418 173 201

As the peak body representing church, charitable and community-based organisations providing accommodation and care services to older people, people with a disability and their carers, ACSA can be contacted for comment on issues affecting the industry.

Areas ACSA may provide media commentary on include:  

  • Aged care reforms
  • Residential aged care
  • Home care
  • Independent and retirement living
  • Housing for older Australians
  • Palliative care
  • The aged care workforce in Australia


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