Providers welcome new aged care quality standards

Release date: 01 Jul 2019

Aged care peak body Aged & Community Services Australia (ACSA) has welcomed new quality standards that come into force today and committed to ongoing collaboration with government, consumers and providers to see them fully realised.

ACSA CEO Patricia Sparrow says, “Standards which focus more on the individual is an important step forward in how we deliver quality care to older Australians. Aged care providers have engaged fully in the consultation process to develop the standards and have been working hard to be ready for their implementation.

“While some elements of the new standards were provided very late, ACSA raised these concerns and will continue to work productively with all involved to make sure the transition is as smooth as possible.

“We are feeling positive about the work that is being done to improve care and build confidence.

“It is also important that we recognise that structural problems and funding challenges make this transition more complex than a simple need to crack down on providers. Rules and regulations can’t be dealt with in isolation.

“We are not here to complain about regulation or make excuses. We will own up to mistakes when they occur, address them to ensure they don’t happen again and put forward positive solutions.

“The community can have confidence that aged care providers are working hard to see these changes through,” said Ms Sparrow.


Media contact: Aliya Ahmad 0428 684 307

As the peak body representing church, charitable and community-based organisations providing accommodation and care services to older people, people with a disability and their carers, ACSA can be contacted for comment on issues affecting the industry.

Areas ACSA may provide media commentary on include:  

  • Aged care reforms
  • Residential aged care
  • Home care
  • Independent and retirement living
  • Housing for older Australians
  • Palliative care
  • The aged care workforce in Australia


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