New data on home care packages highlights need for action before Royal Commission concludes

Release date: 24 Jun 2019

Peak body Aged & Community Services Australia (ACSA) says the release of the latest data regarding home care packages highlights the urgent need to act before the Royal Commission concludes.

ACSA CEO, Patricia Sparrow has said, “This data is troubling but unsurprising. We’ve said the waiting lists were going to increase and they have. Without more packages this trend will continue.

“Being on a home care waitlist is not just an inconvenience. If people are waiting for the care they need, it can have a lasting impact on a person’s health. It can lead to increased pressure on already stretched hospitals or mean someone has to enter a residential care service.

“The new data highlights the urgent need for government action. The Royal Commission can’t be used as an excuse to delay – people need better support right now.

“While it’s encouraging to see more people with access to home care, the waitlist for people getting a package at their properly assessed level has also increased.

“Each individual story of waiting too long, and suffering as a result, should be enough to spur action. The report shows that there is now a waitlist of over 129,000 people, up by 1290 since the last report. This is clearly unacceptable.

“We need to bring down the wait time with more packages. We also need the entire community engaged in an honest conversation about how to address the challenges and opportunities posed by our ageing nation in the longer term.

“There is currently a mismatch between the needs and expectations of Australians and how much the sector is funded to deliver. The longer-term issues and challenges are the responsibility of everyone: providers, families and government.

“This new home care package summary has reminded us that there is an urgent need to act now on the provision of home care packages. We can’t wait for the Royal Commission,” said Ms Sparrow.



As the peak body representing church, charitable and community-based organisations providing accommodation and care services to older people, people with a disability and their carers, ACSA can be contacted for comment on issues affecting the industry.

Areas ACSA may provide media commentary on include:  

  • Aged care reforms
  • Residential aged care
  • Home care
  • Independent and retirement living
  • Housing for older Australians
  • Palliative care
  • The aged care workforce in Australia


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