State and Territory Information

For information and updates specific to your state or territory, see below.


Australian Captial Territory Department of Health
ACT Health – (02) 5124 9213 or after hours (02) 9962 4155
Media release, 26 March 2020: Urgent food relief for vulnerable Canberrans


New South Wales Department of Health
NSW Health – 1300 066 055
Media release, 27 February 2020: Community urged to help prevent coronavirus
26 March 2020: Essential travellers from NSW to QLD are exempt from the 14-day quarantine. Essential travellers going to QLD need to apply for an exemption online. See update below re: Queensland border controls
27 April 2020: Capacity Tracker for RACFs in Hunter New England & Central Coast
COVID-19: Advice for aged care services from NSW Health: View here
Public Health (COVID-19 Residential Aged Care Facilities) Order 2020: Frequently Asked Questions
Media release, 10 May 2020: NSW to ease COVID-19 restrictions from Friday 15 May
19 May 2020: Changes to Service NSW transactions due to COVID-19
25 June 2020: Letter from NSW Chief Health Officer re: staff and visitors who have travelled to Melbourne


Queensland Department of Health
Queensland Health – 13 432 584
COVID-19 information and resources: 
Announcements and media releases: 
Home, Movement and Gathering Restrictions: click here to view 
Border Restrictions: click here to view 
COVID-19 hotspots: click here to view 
Media release, 3 March 2020: Queensland boosts coronavirus measures
Ministerial Statement, 18 March 2020: National Cabinet Update
Media release, 18 March 2020: New laws to slow down the spread of COVID-19
Media release, 24 March 2020: Border control slows virus spread
Media release, 25 March 2020: $24.7 million coronavirus housing and homelessness response
Media release, 14 April 2020: Mental health, drug and alcohol services and culturally appropriate healthcare to get a $28 million boost
Media release, 18 June 2020: Aged care conditions eased to allow kids and family outings

Queensland Border Controls, 26 March 2020: Essential travellers from NSW to QLD are exempt from the 14-day quarantine. Essential travellers going to QLD need to apply for an exemption online. They only need to apply once, and will receive their pass via email. They will need to print out their pass and display it on the passenger-side visor, windscreen or dashboard. In QLD, essential travellers are deemed to be: National or State Security Officer or Government employee; health services worker; emergency services worker; transport, freight and logistics worker; specialist skills worker; people living and working close to a border; and compassionate entry or compulsion of law.


South Australian Department of Health
SA Health – 1300 232 272
SA Health's COVID-19 Round-up Reports can be accessed here
23 March 2020: Letter from the Chief Executive, Department for Health and Wellbeing and the application of Emergency Management Act 2004, Directions for Visitors to Residential Aged Care Facilities.
Media release, 17 March 2020: South Australia's first regional COVID-19 clinic opens
Media release, 17 March 2020: Three new deputy Chief Public Health Officers appointed to strengthen SA COVID-19 response
Media release, 18 March 2020: Stronger powers to enforce COVID-19 self-isolation
Media release, 19 March 2020: Marshall Government to establish two hospitals to manage the impact of coronavirus
Media release, 20 March 2020: COVID-19 Command Centre launched
Media release, 24 March 2020: Second metropolitan COVID-19 testing drive through opens
Media release, 30 March 2020: New COVID-19 welfare calls activated for our most vulnerable
Media release, 5 April 2020: $1.6 million funding boost to help vulnerable
Media release, 5 April 2020: SA organisation to make up to 10,000 meals a day for our most vulnerable
Media release, 9 April 2020: New, dedicated relief hotline activated to support South Australians in need
Letter from SA Ambulance Service CEO, 30 April 2020: Influenza vaccinations for SA Ambulance Service clinicians
SA Government webpage dedicated to the easing of restrictions and recovery: View here
Roadmap: Easing of SA COVID-19 Restrictions: View here
Availability of influenza vaccine for over 65's: View here (please note, this will be removed from SA Health on 22 May)
SA Health Office for Ageing Well: COVID-19 Fact sheet for Retirement Village operators (updated 5 June 2020)
Attorney General's Department: Emergency Response Act 2020 Information Sheet
Media release, 18 May 2020: World-Class COVID-19 testing bolstered
5 June 2020: Guideline for management of COVID-19 in residential care facilities in South Australia
5 June 2020: Information for operators - COVID-19 Management in Aged Care Checklist
5 June 2020: Information for residents and families - Management of COVID-19 in RACFs


Tasmanian Department of Health
Department of Health and Human Services Tasmania – 1800 671 738
Respiratory Illness Outbreaks in Residential Aged Care Facilities Toolkit - Version 1.0, 9 April 2020
23 March 2020: COVID-19 Directives from Tasmanian Public Health
25 March 2020: Measures to assist renters during COVID-19 pandemic
6 April 2020: Aged care workers and Emergency Accommodation Facilities
7 April 2020: Keeping our hospitals and aged care facilities safe
14 April 2020: Defence medical personnel to deploy to Tasmania
15 April 2020: Public health message from the Alcohol, Tobacco and other Drugs Council of Tasmania
16 April 2020: Increased coronavirus testing for North West Tasmania
17 April 2020: Direction under Section 16 - Residential Aged Care Facilities (No. 3)
19 April 2020: New partnership triples Tasmanian testing capacity
19 April 2020: PPE supply in Tasmania
12 June 2020: WorkSafe Tasmania's COVID-19 Safety Plan with links to resources provided by ACSA


Victorian Department of Health
Department of Health and Human Services Victoria – 1800 675 398
Fact sheet from the Victorian Government on COVID-19 
Media release, 3 March 2020: Victoria taking action to fight COVID-19
Media release, 18 March 2020: More homelessness and public housing support in COVID-19 fight
Website, 31 March 2020: 'Stay at home' and 'Restricted activities' directions - Frequently Asked Questions
Website, 31 March 2020: What Carers Victoria is doing to reduce risks for carers
Website, 31 March 2020: Victorian Chamber of Commerce and Industry, COVID-19 resources for businesses
Free DHSS Webinar, Thursday 2 April: COVID-19 and supporting worker wellbeing in the aged care sector
DHHS CEO Health Bulletin, 16 April 2020: Health Service Bulletin
Media release, 24 May 2020: Statement from the Premier
DHHS Q&A, 1 July 2020: Designated Melbourne Hotzones
DHHS Factsheet, 1 July 2020: Advice for residential aged care staff and visitors in relation to new restricted postcodes


Western Australian Department of Health
WA Health – Contacts available here
WA Health's COVID-19 statistics and reports can be accessed here
Media release, 9 March 2020: WA COVID clinics to help combat coronavirus community spread
10 March 2020: Department of Health Public Health Emergency Operations Centre (PHEOC) COVID-19 Update
Media release, 16 March 2020: COVID-19 economic response: Relief for businesses and households
Media release, 18 March 2020: First regional COVID-19 clinic established at Bunbury Health Campus
Media release, 19 March 2020: Dedicated pathway for WA Health staff needing to be tested for coronavirus
Media release, 24 March 2020: New COVID clinics open to join coronavirus fight
Media release, 31 March 2020: $1 billion COVID-19 economic and health relief package unveiled 
Media release, 31 March 2020: WA boosting health system capacity for COVID-19 critical care
Media release, 31 March 2020: Hotel rooms pilot to protect rough sleepers from COVID-19
Media release, 1 April 2020: Intrastate travel ban comes into effect from 11:59pm tonight
Media release, 1 April 2020: COVID-19 testing criteria to be expanded in WA
Media release, 9 April 2020: More support for Western Australians' wellbeing during COVID-19
Media release, 15 April 2020: New Lotteries laws to further support WA community in COVID-19
ACSA Member Update, 16 April 2020: WA Primary Health Alliance - influenza vaccines for residential aged care
Media release, 17 April 2020: Expanded testing programme for COVID-19
Media release, 19 April 2020: WA launches new plan for 600+ venitlated beds
Media release, 21 April 2020: New rapid COVID-19 test available for regional communities
Media release, 23 April 2020: Local company to bolster hand sanitiser supply
WA Department of Health, 24 April 2020: PHEOC Bulletin #4
WA Department of Health, 25 April 2020: Public Health Act, Visitors to Residential Aged Care Facilities Directions (No. 2)
Media release, 26 April 2020: Cautious easing of restrictions thanks to WA's COVID-19 progress
COVID-19 Guidelines for Western Australian Residential Aged Care Facilities: View here
Key documents relevant to COVID-19 and care of the older person: View here



For more information, you can:

  • Call the National Coronavirus Health Information Line on 1800 020 080 which operates 24 hours a day, 7 days a week.
  • Visit the Department of Health website.
  • Contact ACSA's Member Support Line on 1300 877 855 or email