Information and Resources for Providers

A range of resources and information are available for aged care providers relating to coronavirus and how this can be managed within your organisation.

Always ensure you are relying on a trusted authority or source for your information and updates as this situation continues to evolve and more facts come to light.


Taking a proactive approach to inactivity: Get Up Guide

1 April: Guide Healthcare has created the ‘Get Up Guide’, a free and simple training program for carers which provides ideas and different exercises to encourage residents to get up and move each day. Training is delivered through short videos, which can be shown during staff handovers or in the break-room. Each video comes with a summary handout sheet, which covers the daily exercises and has a log where residents can record their efforts. The program also includes a weekly live exercise session with a Guide Healthcare physiotherapist through Zoom, and weekly exercise challenges to create some fun, help to build some community connection and generate a purpose for exercising. Read more

Webinar: COVID-19 and Registered Charities

31 March: The ACNC recognises that many charities may have to make difficult decisions at this time. The ATO and the ACNC recorded a free webinar for charities and not-for-profits on Monday 30 March 2020, discussing the Government stimulus measure that affect them, as well as issues that are affecting charity operations during the COVID-19 crisis. The ATO discussed the implications of the Government’s Boosting Cash Flow for Employers measure, including what’s available to charities and NFPs and where to get advice. Access the webinar recording here.

You can also find out information about how the Government measure affects charities and not-for-profits on the Australian Taxation Office website page Boosting Cashflow for Employers.

New self-assessment for COVID-19 preparedness

31 March: The ACSA Quality Portal has incorporated a new self-assessment which will help residential aged care providers to easily follow the COVID-19 preparedness survey that was released recently by the Aged Care Quality and Safety Commission. The self-assessment guides residential aged care providers through the components they should address in developing their infection control/respiratory outbreak plan. Read more

Aged care activities pause due to COVID-19

27 March: With considerable resources from the aged care sector and Government now required in the campaign to keep senior Australians safe during the COVID-19 pandemic, several long term measures will be put on hold for at least six months. 

The Australian National Aged Care Classification (AN-ACC) assessment trial, the 2020 Aged Care Approval Round and the implementation of the home care payment alignment project will all be postponed as the Morrison Government deals with an unprecedented health emergency. Read more

Evidence of Employment within an essential service

26 March: ACSA would like to thank Wintringham for sharing their letter to be used as proforma for other members and employers of aged care employees. Please download the proforma letter for you to use to issue to your employees to keep with them should they need it to confirm their role and employment in the aged care sector. Download proforma

Restrictions to visiting residential aged care facilities

25 March: We know a number of States & Territories have published their declarations on restrictions to visiting residential aged care facilities. In some cases these restrictions go beyond what was announced by the Prime Minister last week. ACSA has convened and is working with consumer representatives, LASA and the Guild to provide some more guidance for members. The current situation is:

  • The guidance provided by the Prime Minister on visitation restrictions is based on the minimum requirements advised to the National Cabinet by the AHPPC. This guidance is to be observed by all residential aged care facilities;
  • In some circumstances, residential aged care facilities may introduce further measures or restrictions in response to their individual local risk factors. However, the rationale for additional measures will need to be clearly articulated and implementation needs to be done in consultation with residents and families; and
  • Where State or Territory Governments have provided additional direction to residential aged care providers about additional COVID-19 protection measures (including further reductions to visitation) they will need to considered by the facility, implemented as required, and included as part of the rationale for escalation of additional protection measures.

Dementia help sheets to navigate coronavirus

24 March: In response to the coronavirus COVID-19 outbreak, Dementia Australia has released four Help Sheets outlining tips for people living with dementia, carers, families and friends of people living with dementia, residential care providers and home care providers.

Dementia Australia CEO Maree McCabe said people living with dementia are one of the most vulnerable groups in society at this time. "There is confusion in the community and new rules announced daily to keep pace with this rapidly evolving situation," Ms McCabe said. "For people living dementia this can create even more uncertainty. We have developed these Help Sheets to provide clarity on what people can do to achieve the best possible outcomes for people living with dementia." Click here to learn more and to access the Help Sheets

ACSA COVID-19 Webinar: Lessons from BaptistCare + Crisis Media Management

24 March: How would you cope with a COVID-19 outbreak? BaptistCare NSW & ACT CEO Ross Low generously takes us through how his organisation handled the recent COVID-19 outbreak at their Dorothy Henderson Lodge facility.

We all recognise that sometimes the worst-case scenario happens and you’re on the front-page for all the wrong reasons. Peter Stahel, Associate Director from ACSA’s media partner Essential Media provides how-to strategies on managing the media during a crisis to ensure people in our care, families and communities get the information they need.

Click here to watch the webinar and download Essential Media's Crisis Media Management presentation here

Fact sheet for senior Australians to stop the spread and save lives

19 March: A comprehensive fact sheet is now available for senior Australians as the campaign to stop the spread of COVID-19 continues. Minister for Aged Care and Senior Australians Richard Colbeck said the online guide was a one-stop-shop at a time when clear advice has never been more important. "Senior Australians and their loved ones must have access to updated information to ensure they can protect themselves, whether they're living at home, with family or in care," Minister Colbeck said. Read more

Strengthened guidelines to protect aged care residents

18 March: Aged care facilities around Australia are now required to restrict visitation as the Federal Government continues to combat the spread of coronavirus. Visits should be limited to two people per resident at one time each day, restricted to rooms, outdoor or specific areas designated by providers. Children should not visit aged care centres at all. Large group visits or gatherings, including social activities or entertainment should also be ruled out until further notice. Minister for Aged Care and Senior Australians Senator Richard Colbeck said the tough measures were the best way of protecting older and vulnerable Australians in care. Read more or download the fact sheet

CareApp - now offered FREE in response to COVID-19

16 March: In the wake of the latest news around COVID-19, CareApp, a powerful communication and careapp-logo-(1).pngengagement platform for aged care providers, has announced it will offer use of the platform completely FREE for the duration of this pandemic. Loved ones can use the app to effectively check on family members in aged care facilities during this time of crisis. 

By sharing photos, video and audio, as well as notices, events and newsletters, CareApp provides a personalised and reassuring window into the care and wellbeing of loved ones.
Learn more or contact Keegan Sard: 0419 798 102 or email to register your interest.


Caring for yourself through the COVID-19 pandemic

Connection and support through the coronavirus outbreak
Beyond Blue has developed a suite of online resources about coping with COVID-19 in response to rising community concern about the virus. Contacts about COVID-19 to the Beyond Blue Support Service are increasing and Beyond Blue’s online discussion forum about the virus is attracting unprecedented interest. Beyond Blue is encouraging a calm, practical approach to managing the emotional impact of the virus. The new Looking after your mental health during the coronavirus outbreak web page includes tips about coping with self-isolation, how to talk to children about the outbreak, advice for health care workers, and information about support-seeking. Read more

Self-care resource for health workers during disasters
Regularly using methods of self-care is important for healthcare workers on a daily basis, but is especially important during disasters. Working during disasters is work that can be powerful, and can have a great impact. It can be challenging in ways that are different to the situations in your regular work. Using self-care techniques will help to maintain your standards of work. This is important during disasters, where you may not be able to use your normal methods of self-care, and it can be easily overlooked. The following resource, 'Self-Care for Healthcare Workers During Disasters' has been prepared by Brigid Larkin, a registered paramedic completing a PhD in disaster resilience. Read more


Click the links below to find more information and resources:


1.png  Click here for information and resources from the Department of Health


4-(1).png   Click here for infection control and health emergency planning resources


5.png   Click here for World Health Organisation (WHO) resources, videos & media


6.png   Click here for information and advice from ACSA Partners (incl. legal)


7.png   Click here for official communications to providers from sector authorities



For more information, you can:

  • Call the National Coronavirus Health Information Line on 1800 020 080 which operates 24 hours a day, 7 days a week.
  • Visit the Department of Health website.
  • Contact ACSA's Member Support Line on 1300 877 855 or email