All employees face inevitable workplace challenges, questions and decisions that require clear thinking and problem-solving strategies. We do not always pay attention to whether we are reasoning well so it helps to be reminded how to think in a more clear-headed and critical way, recognise unstated assumptions and bias, appraise and evaluate evidence, and communicate with greater clarity and...

This 2hr workshop introduces key concepts of CX (Customer Experience) that define organisation as ‘providers of choice’ for care recipients/consumers and unpacks some simple strategies to assist to maximise the potential for positive experiences as a matter of standard practice. It explores how to manage and adjust unrealistic expectations (both from care recipients /consumers an...

People who enjoy going to work are more likely to be engaged and innovative. This workshop explores some of the key components of workplace and employee experience. Why they matter, and how to intentionally foster an employer of choice culture.

The Aged Care Quality Standards 90-minute webinar is designed as both an introductory and a refresher session for all people involved in the delivery of quality and safe care, that all older Australians deserve.

The ACSA Leadership Development Program is ideal for new and emerging leaders who want to grow their professional leadership capacity quickly, simply, and practically.

This interactive workshop is designed to support the aged care workforce delivering Commonwealth Home Support Program services and delivering care in home and community settings. The workshop includes, principles of documentation, care planning and assist participants to gain confidence to identify when issues of concern require reporting to supervisors and management.

This workshop questions the ‘great divide’ proposed by quarantining people into generational groups – Silent Generation, Baby Boomers, Gen X, Millennials, Gen Z, and challenges participants to adopt a new approach to grow high performing teams and positive workplace cultures.

This webinar is designed to support the frontline aged care workforce delivering care in both residential and home and community settings.  The webinar includes information about professional boundaries and how frontline staff identify situations that challenge their understanding of scope of practice.

Session times: 22 & 29 November 2022 1pm-3pm AEDT

Effective clinical governance is critical to the delivery of safe and high-quality care for aged care consumers. The changing regulatory environment with cascading influences from the Aged Care Royal Commission means a call for change on Providers. This series builds awareness of key concepts and supporting syst...

This workshop introduces a set of core clinical leadership skills designed to empower nurses to exert positive influence more confidently in team and organisational culture, so they are better able to promote implementation of improvements and new solutions for care recipients.