This interactive workshop is designed to support the aged care workforce delivering Commonwealth Home Support Program services and delivering care in home and community settings. The workshop includes, principles of documentation, care planning and assist participants to gain confidence to identify when issues of concern require reporting to supervisors and management.

The aim of this  workshop is to support providers to position themselves for reform, by exploring legal responsibilities, risk management, clinical governance, informed decision making, consumer experiences, strategic business models and to build capacity.

Join ACSA & Celebrate those individuals, teams & organisations that go over & above in achieving great things across the sector and for older Australians in their care. You are warmly invited to join us for a cocktail reception to showcase the 2022 ACSA Recognition Program Submissions. Enjoy drinks, canapes and networking with fellow providers as we put a spotlight on the hard wo...

Applying ‘dignity of risk’ principles to the provision of care for older Australians, is essential in the delivery of person centred care. The challenge for providers is to balance ‘duty of care’ while honouring the rights of the care recipient to self-determination, including to take on risk. The application of effective communication and negotiation skills when disc...

This 2hr workshop introduces key concepts of CX (Customer Experience) that define organisation as ‘providers of choice’ for care recipients/consumers and unpacks some simple strategies to assist to maximise the potential for positive experiences as a matter of standard practice. It explores how to manage and adjust unrealistic expectations (both from care recipients /consumers an...

Sessions Dates & Times: 4, 11, 18, 25 August from 1:00 pm to 4:00 pm each day (Adelaide)

The Older Person Mental Health First Aid course is designed to support aged care providers and their workforce delivering the Commonwealth Home Support Programme (CHSP).

The Aged Care Quality Standards 90-minute webinar is designed as both an introductory and a refresher session for all people involved in the delivery of quality and safe care, that all older Australians deserve.

The ACSA Leadership Development Program is ideal for new and emerging leaders who want to grow their professional leadership capacity quickly, simply, and practically.

This 2hr interactive workshop has been developed to support both existing Registered Nurses (RN) and Endorsed Enrolled Nurses (EEN) within aged care service settings, newly graduated RNs and EENs who are new to the Aged Services sector, and RNs who may be placed within facilities, under Australian Government Skills Migration arrangements.

All employees face inevitable workplace challenges, questions and decisions that require clear thinking and problem-solving strategies. We do not always pay attention to whether we are reasoning well so it helps to be reminded how to think in a more clear-headed and critical way, recognise unstated assumptions and bias, appraise and evaluate evidence, and communicate with greater clarity and...