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Attention: Managers of Home Care Services. Are you aware of the legal expectations of your staff?

Do you want to become an effective communicator?

Do you have what it takes to deliver excellent Customer Service?

Defensible Documentation

It is everyday documentation which defends complaints, duty of care, accreditation standards, funding, legal issues and coronial inquires

This training is for your protection. It uses real case studies to teach you how to document to protect yourself, your clients and your organisati...

Be ready in the event your care is questioned. 

This course reviews the essential knowledge and skills required for a practical person centred approach to caring for clients with dementia.

Defensible Documentation

Be ready for the question – what are you doing to prevent Elder Abuse? Elder Abuse is a hot topic and a focus of accreditation. It is the catalyst for current government pressure to increase unannounced visits in Residential Aged Care. 

We understand many of the challenges our members face on a daily basis, particularly when it comes to management of your most valuable asset: your people.

As home care services move towards a predominately individualised funding model it is essential for all staff to understand how this works in practice.

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