Our people

Patricia Sparrow


Pat Sparrow is a social policy leader and innovator with expertise in stakeholder engagement and management. She has specific and detailed expertise in ageing policy and aged care, having worked as, and with, a diverse range of stakeholders including consumers, service providers, workforce, health professionals, corporate organisations and Government. This unique ‘360 degree’ perspective ensures that Pat’s leadership approach is strategic and nuanced, inclusive and collaborative. No one is better placed to represent ACSA and its members as once-in-a-generation reforms of aged care take place.

Trevor Lovelle

Executive Director QLD, WA, SA and NT

Operations & Corporate Services

Trevor’s experience in policy development, strategic planning, commercial acumen and stakeholder relations have been developed in a career that has spanned over 25 years. He entered the complex world of aged care at the end of 2013, at a time of significant change, and is enjoying the challenge of providing industry solutions for the unique issues faced by our members in delivering aged care to older Australians.

Trevor holds a Master of Business Administration (MBA), a Bachelor of Business (BBus) and a Graduate Diploma from the Australian Institute of Company Directors (GAICD).


Annette Glenister

Executive Director - Government and Public Affairs

Annette’s background and experience spans 25 years in senior communications, marketing and corporate affairs roles where she has led and developed a range of communication teams.

She has worked in many sectors, ranging from financial services, consulting, large corporates, not-for-profits, disability, aged care and state government. Her broad ranging skills include stakeholder engagement, media and government relations, corporate and strategic communications, advocacy, social media content, change management, marketing communications and leadership.

Annette has formal qualifications in communication and marketing, with a Bachelor of Arts (Communication Management) and a Masters of Management (Marketing).


Carmen Izurieta

Executive Director - Membership & Services

Carmen has over 15 years’ experience in governance and membership organisation operations gained through senior roles at the Australian Institute of Company Directors, the Australian Dental Association and the Global Governance Initiative which she co-founded in 2017; a start-up that bridges the gap between governance theory and execution.

Carmen’s focus is to ensure ACSA members receive quality support and information in their leadership and stewardship of the Aged Care community.

e-Tools Software

National Standard for Resident Agreements
Industry Standard Home Care Agreements
RAD/Bond Register