Events & Education Terms and Conditions

FEES
All course fees are advertised in the course marketing material and on the ACSA website. Unless stated otherwise, fees cover the training, all course materials, catering and are inclusive of GST (where applicable). 

NB: A 10% surcharge applies for registrations submitted by phone, email, fax or mail.
To register online, please go to the ACSA website www.ACSA.asn.au

Please note: when registering muliple people, a unique email address is needed for each delegate to ensure the registration gets processed correctly.

PAYMENT TERMS
Full payment must be received prior to the commencement of the course.
Payment must be made by credit card via the website.

In some cases at the descretion of ACSA, invoices for events or education may be issued.
Invoices have a payment term of 14 days from the date of issue. All invoices must be settled prior to the event. Registrations received within 14 days of the commencement of the event need to be settled immediately and prior to the event. Failure to make payment as required may result in cancellation of registration. 

MEMBER RATES
Member rates apply to the following:
• ACSA members
• Industry Advice Scheme subscribers

CONFIRMATION OF ENROLMENT
Registrants will be sent a confirmation letter via the work address provided on the registration form two weeks prior to the commencement of the course. It will provide details of the venue, times and any other requirements. If confirmation is not received seven days prior to the commencement of the course, contact ACSA.

REFUNDS, SUBSTITUTIONS & TRANSFERS
For Education Courses:
ACSA education courses are conducted subject to sufficient registrations. Course viability is assessed two weeks prior to the commencement of the course when a decision will be made to confirm or cancel.
Please note travel and accommodation arrangements should not be made until the course has been confirmed. If a course is cancelled, a full refund will be paid to the student or organisation.

If a student withdraws from a course within 14 days or less prior to the commencement date of the course no refund will be payable. If a student withdraws from a course 15 days or more prior to the commencement of the course, and notification is received in writing, a refund will be provided less a $55 administration fee per person.

If a student wishes to transfer to another ACSA course, this is at the discretion of ACSA based on a written request at least 15 days prior to commencement of the course. 

If a student is unable to attend, a substitute is possible. ACSA must be advised in writing prior to the commencement of the course. If a replacement student is not a member, the non-member fee will apply and the difference must be paid immediately and prior to the event.

No refunds or transfers will be considered for failure to attend.

For Events and Conferences:
A full refund less administration fees will be provided for all cancellations received in writing at least one month prior to the event/conference. No refunds will be given for any cancellations received within a month of the event or for non-attendance on the day. Delegate substitutions may be made at any time subject to the communication to, and approval by ACSA. If a replacement delegate is not a member, the non-member fee will apply and the difference must be paid immediately and prior to the event.

CERTIFICATES

For all Education courses, ACSA will issue a certificate of participation automatically to all students. ACSA charges a fee of $50 for the reissuance of certificates.

For ACSA events and conferences, a certificate of participation is available upon request by emailing events@acsa.asn.au.

DISCLAIMER

ACSA presenters endeavour to provide current and accurate information at all seminars, courses and events. All information presented is intended to be general and should not be relied upon as professional advice applying to specific circumstances.

PROGRAM AMENDEMENTS
Although every effort will be made to keep presentations as represented, ACSA reserves the right to make any necessary changes to the program including cancelling the event where required.

USE OF PHOTOS & VIDEOS
At ACSA events, conferences and education courses photos or videos may be taken. Photos or Videos of attendees may be used in our marketing materials, on social media, publications or communications. If you do not want your image used, please advise us via writing. Please note, ACSA will not compensation to anyone for use of these images or videos. All negatives, prints, digital reproductions and shall be the property of ACSA.

PRIVACY GUARANTEE
For an event or education course, registrants details may be shared with the sponsor or trainer. ACSA will only share a registrant's name, position and organisation. No contact information such as emails or phone numbers will be shared unless ACSA has the permission from the individual.

For more details about ACSA Privacy Policy click here.