News

We wish to draw your attention to the newsletter article which was published in the Information for Aged Care Providers on Friday 21 July 2017 which outlined upcoming changes to the My Aged Care Provider Portal to support the ACFI Review and Reconsideration processes.


04 Aug 2017

The changes are part of the Department of Health’s (the department’s) continued investment in the delivery of system and process improvements to My Aged Care, and will strengthen the positioning of the system as the single source of truth for aged care service information. In September 2017, improvements to the My Aged Care provider portal will be made to enable providers to:

  • Receive and action notifications for onsite and at desk ACFI Reviews being conducted by the Department; and
  • Make a request where they wish to have an ACFI Review classification decision reconsidered.

Importantly, these changes aim to improve business efficiency and costs for providers by replacing paper based processes which have been dependent on postal services.
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